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Your Success, Our Mission DRB is dedicated to helping you run and grow a great business. Our fast, reliable and engaging solutions are backed by an unwavering commitment to quality, investments in customer support and continuous innovation. Whether it's delighting consumers with ultra-convenient, friction-free experiences , adding thousands of new members or reducing in-tunnel collision claims, DRB serves as your partner in success.
Our Purpose
Meet our Executive Leadership Team
"This is the leader in the space. Do you want to be a leader? At the end of the day, you need a strategic partner, and that’s the difference with DRB and the system they’re putting in." - Chris Friesen, President & CEO of Mint Smartwash Learn More
How We Deliver We have made significant investments and changes to ensure we deliver on our purpose. We’re focused on three main areas: Commitment to Quality, Exceptional Customer Support and Valuable Innovation.
From our Maryland hardware factory to our data centers, we have invested end-to-end in robust technologies and rigorous testing processes to give you the highest uptime in a demanding environment. Great examples are:
Our goal is to provide a best-in-class experience by proactively identifying and solving issues at the root so site operators can focus on sales and operations. We implemented a new escalation process to reduce wait times and created a new customer success team to proactively monitor, detect and respond to incidents. We launched new training initiatives to ensure your organizations leverage our solutions to their full potential.
Industry staples like SiteWatch® and Sierra® are still powering the industry, and we’re ensuring they perform well into the future. At the same time, comprehensive customer engagement solutions like Patheon® and Catalyst™ are helping car washes drive retail traffic, grow memberships and reduce churn. We have made significant advancements in these areas and will continue to invest in them. An industry leader for 40 years and counting, our team of 600+ is working everyday to earn your trust and partnership for the next 40 years. Contact Us
What Our Customers Say"DRB has been a fantastic partner through this transition. They've been incredibly responsive and flexible, working closely with us to make Patheon® work for our unique needs. I would highly recommend any car wash operator consider making the switch to Patheon - It's been a total game-changer for our business. If another customer was thinking about switching to Patheon, I would tell them to jump now." Chase Cursey, VP of Operational Development, Time to Shine Car Wash Learn More
"This newest location continues to be the strongest based on daily wash counts across all of our 11 locations, and we attribute a lot of this success to the well-executed (marketing) plan from Suds." Tim Earnhart Learn More
"DRB has been able to be there to help support us. They've never shied away to be able to help us and get back and operating. After 115 locations, we're really excited to do the next hundred with DRB." Brett Meinberg Learn More
"When I talk to other operators and they tell me that they aren't using [NoPileups™], I feel like they're somewhat taking a risk, and they also just don't know how much easier it can make their life." Chris Rivera Learn More
We're excited to help you run and grow a great business! Ready to get started? Already a customer? Contact DRB Tunnel Solutions Support (责任编辑：) |
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