方法 1 的 3:

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1

更改或重置Gmail密码。联系Google或Gmail的最常见原因是需要重置Gmail帐户的密码。你只能在电脑网站上重置帐户密码。

如果只想改密码，无论是电脑网站或移动应用程序都可以。

遗憾的是，Google没有提供任何直接联系方式。Google没有提供支持团队的电话号码或电子邮件地址，因此你无法直接致电或写邮件。但你可以尝试借助Google的支持中心来解决问题。

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2

学习Gmail的基本用法。如果你对Gmail不熟悉，尤其是不熟悉新的Gmail格式，建议先学习Gmail的正确用法，这样或许能帮你解决问题。

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3

阻止特定用户发送的垃圾邮件。可以通过屏蔽电子邮件地址来避免收到某些用户发送的垃圾邮件。

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4

将无用的邮件标记为垃圾邮件。如果你收到某些服务商或订阅服务发送的无用邮件，可以将它们标记为垃圾邮件，之后Gmail就会将类似的邮件转到“垃圾邮件”文件夹。

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5

在帐户中添加联系人。你可以使用Gmail中的“联系人”应用程序将联系人添加到Gmail帐户中。

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6

恢复被删除的邮件。如果你意外删除了某封邮件，只要还没有超过30天，就都能在“已删除邮件”文件夹中找回。

也可以单击Gmail收件箱左侧的所有邮件，以便查看归档的邮件。你可能得先在左侧单击“显示更多标签”，然后向下滚动才能找到。

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7

根据需要更新Gmail应用程序。如果你的Gmail应用程序不是最新的，可能会遇到各种问题，比如邮件同步或登录问题。根据自己的手机型号，通过以下方式更新应用程序：

iPhone——打开 App Store，点击更新，如果出现Gmail应用程序，点击右侧的更新按钮。

安卓——打开 Play Store，点击☰，点击我的应用和游戏，如果出现Gmail应用程序，点击右侧的更新按钮。

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方法 2

方法 2 的 3:

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1

打开“Gmail帮助”页面。在电脑浏览器中前往https://support.google.com/mail/。

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2

选择主题类别。在“帮助”页面上的搜索框下方单击一种类别。随后会展开该类别并显示相关主题。

还可以单击页面顶部的文本框以搜索主题。输入用于描述问题的单词或短语，然后在出现的下拉列表中选择最匹配的主题。

如果不知道从何入手，试一下热门文章类别。

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3

选择主题。在所选的类别下单击主题的标题。

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4

选择帮助文章。单击主题标题下的链接，随后会打开文章页面。

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5

根据需要填写表单。某些帮助主题会要求你输入信息或选择遇到的问题类型。根据屏幕上的提示提供信息，然后继续下一步。

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6

先通读帮助文章。看到帮助文章后，先通读一遍，然后再根据其中的说明操作。

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7

按文章中的步骤操作。这样应该就能解决Gmail问题。如果未能解决，返回“Gmail帮助”页面，选择其他类别、主题和文章，尝试通过其他方式修复问题。

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方法 3

方法 3 的 3:

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1

打开Gmail。在电脑浏览器中前往https://www.gmail.com/。如果已在浏览器中登录Google帐户，那就会直接打开Gmail收件箱。

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2

前往有问题的Gmail页面。如果要向Google报告收件箱中的特定问题，前往有问题的页面，将问题显示在屏幕上，然后继续下一步。

如果没有遇到问题，跳过此步骤。

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3

单击“设置”图标。它位于Gmail页面的右上角。随后会出现下拉菜单。

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4

单击发送反馈。它位于下拉菜单的底部。随后会出现一个表单。

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5

输入反馈。单击表单顶部的白色“发送反馈”文本框，然后输入要报告的问题。

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6

在屏幕截图中选择区域。单击文本框下方的屏幕截图，然后单击并拖动鼠标，选择要突出显示的区域。单击完成以保存屏幕截图。

如果你报告的不是Gmail当前页上的问题，取消选中“附上屏幕截图”复选框。

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7

单击发送。它位于表单的底部。随后会向Gmail支持团队发送问题报告。