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TV and Movie Enthusiast , 03/18/2019 Great For iOS; Bad on AppleTVThe SpectrumTV app works great on my Apple mobile devices (iPhone and iPad). Unfortunately, it is very buggy on AppleTV 4K. Why it works on iOS and not TvOS is a mystery. Sometimes there is audio and no picture when watching live TV; other times no picture or sound at all. Even when there is picture and sound, the picture breaks up. Many times there is still running audio while the picture is frozen. There are problems with buffering and freeze-ups, also. None of these issues occur while using the app on my iPhone or iPad Pro; only AppleTV. I’ve confirmed that the problem is not with my internet connection, speed, or my wireless network (both 2.4GHz and 5GHz). Also, other apps stream just fine. The fault is definitely the app only on AppleTV. I’ve even deleted and reinstalled the app on AppleTV several times with no luck. Also, my AppleTV is fully up to date. The app is totally disfunctional on AppleTV. I hope the developer looks into this and gets another update going to correct this. I cannot be the only one having this issue; and I’ve done all troubleshooting possible. As I say, the SpectrumTV app works great on iOS, just not on TvOS.
Mr. Reasonability , 04/16/2022 Reflect on Your subscriber post 12 months pricing policyYour app. Seems to work fine, BUT pass on to the corporate side of your business; your price structuring after the first 12 months of a current client subscriber is simply EXCESSIVELY expensive and really just PURE greedy. Instead continuing your policy of increasing the subscription service rate to to loyal , wishing to continue being your paid subscriber,;WHY don’t you offer a service rate reduction REWARDS type program, whereby a continuing current subscriber achieve reward points which could then be used to avoid what I perceive and label as excessively high rate increase , usually occurring within a 6-12 month period of time. We're sorry to hear about this issue and would love to see how we can help. Please visit https://community.spectrum.net/discussion/169024/troubleshooting-issues-with-the-spectrum-tv-app
Never Again 68 , 12/19/2023 Oh the money I could have saved over the yearsI cannot tell you enough about the very poor quality of the service. The are the kindest to complete strangers and will give you the deal of a lifetime, but if you are a loyal customer for over 30 years, you do not qualify for any of their specials or mark downs. In fact, your bill for basic cable continues to climbs. I started with basic cable for 2 tvs in my home. They added a few free perks like Showtime, my bill was about 70-75 a month. Every month without warning my bill would be 20-30 dollars more. The customer service was terrible. Rude not helpful and usually didn’t speak English. Last month my bill for basic cable had increased to over 200 dollars. 200 dollars. I had nothing to take off my plan and called so Alta fiber formally Cinti Bell. I got connected right away a lovely woman who asked what my needs were what speed I had in the past etc etc. at this point I decided to stream and use internet only. They set up a date to come set it up. They said to cancel spectrum after their service was in. So for the price of 39,99, I have way faster internet speed, which is locked for 2 years, when then they will call me with new lower offers. I also can speak to the same rep each and every time. I would run not walk to change to AltaFiber. I would be thousands of dollars richer if I had done so sooner. (责任编辑：) |