Ultamom , 04/04/2024

Hi,
I think this site is pretty good overall, but have found it to be a bit difficult, when trying to communicate certain issues-especially once something, like a sale, has been finaled. I do think the 2 day period we have, to accept an item purchased, is a bit short. I experienced a situation, where I was away for a several days, so I was unable to see my purchase. As it turned out, the 2 day period, had already expired and I was stuck with a broken frame. I think it would be more realistic to have a longer time for approval of purchased items, if possible. It’s difficult to get in touch with “the powers that be”, when strange things/situations arise. Maybe a “chat” button, would be helpful for sellers with questions requiring quick answers to whatever issue arises. I had an issue where I purchased and received an item, but somehow the seller was never paid. I believe I notified Offer-Up, but the situation was never resolved and I’ve no way to get in touch with her. I keep thinking I’ll find another item she has(we have the same taste), but have yet to see any. I believed her seller name was something, but I can’t pull her up by her seller name(which I’ve now forgotten) and had wished there was a way to do that. It would have been helpful. Basically, I owe somebody something and would like to find a way to pay her, but can’t.
Thank you for your time.
Christine

Hi,

Thanks a bunch for the rating! Your insights are important to us. If you have any additional feedback or suggestions, we’d love to hear them. Send us a note to socialcare@offerup.com.

mikefrancois954 , 08/31/2020

There needs to be a way to remove more than one saved item at a time on boards, you have to remove them one by one and it forgets the spot you are at and goes to the top automatically. Also stop sending me more picks for you notifications it can confuse you into thinking you have an actual message or change the color from orange to another color keep messaging the same or make it red. Also make a way to remove my phone number I change my number and now I can’t access unless OfferUp sends me a verification even after I log in. I have email and password I would like to remove my number for my privacy I should have a option but once you use a number you have to keep using one. Meanwhile if you never use one you don’t need to use it as a verification. And stop asking me do I love the app it’s annoying you guys don’t even add features or changes but ask me constantly. Also a way to search by ratings and by how long they been on the app because so many scammers are making profiles the same day and are posting ridiculous offers. Also a better way to narrow down what I want to buy example if I’m looking for an iPhone 11 the 11 pro or pro max models show up when I’m looking for a specific item instead of just putting them in a melting pot make it a way I can specify exactly the item I need. Make some changes and the app would be much better it’s a decent app besides things I just named. Love the fact I can look nationwide very good feature.

Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at Socialcare@offerup.com.

TkCoSfgal , 01/11/2018

Offer up is an excellent app. It’s very easy to use. It’s fun to use! Customer Service however— needs a little work as of December 2017. I had an issue with a paid for feature called “bumps” which put your items above other sellers ads so your items are seen first. It’s a really nice feature. I paid for two but only received one. So I sent an email to the address listed on the app. I didn’t get a reply, so about a week later I sent another email. I still didn’t get a reply. Then by chance while using the app, a question came on screen asking if I liked the app or something on those lines. I explained my situation regarding the issue and how there had been no reply. I asked to please have Customer Service contact me. Within a week or two the issue was fixed. It was frustrating to not find customer service contact info on the app (most apps have this) causing me to have to go search for it here where apps are sold. There’s a “frequently asked questions” area on the app, but no email address or contact form. It was also frustrating not getting a reply. About a week after the issue had been fixed, (they didn’t tell me, I just happened to find out) customer service finally contacted me. At that point I no longer needed help. It would be great if there was a contact form or email address on the app and getting a reply would be good as well. That aside, it’s a great app for buying and selling items. I found it very easy to use!

Hi there,
Thank you for the update. We are here to help. Please contact us at socialcare@offerup.com so we can take a look.