The T-Mobile app simplifies your mobile life. With it, you can manage your account and services without lifting a finger—just a thumb!

On this page:

If you use a VPN or VPN app, turn it off while you get set up.

On the 'Welcome screen', enter your phone number or email and My T-Mobile password.

Select Log in.

You will be taken to the Home page of the app.

After launching the app the 'Login page' will display. The login page will include your first name in the 'Welcome' message.

Enter your password and select Log in.

You will be taken to the Home page of the app. If you selected a link that launched the app you will be directed to the link’s destination.

Enable biometric settings on your device such as Face ID or fingerprint to access the T-Mobile app without memorizing a password.

On the "Welcome screen" enter your T-Mobile ID password and select Log in.

For first time set up:

You will get a dialog box asking for permission to use your face or fingerprint, select Ok.

When the second dialog appears, complete the face or fingerprint scan on the device.

Existing user:

Select MORE.

Select App settings.

Choose Manage Face ID or Manage Fingerprint ID and enable setting on the device.

Android devices only: Next, Set up biometric verification on your account!

You must be connected by Wi-Fi when logging in to the app internationally.

On the "Welcome screen" enter your T-Mobile ID password and select Log in.

On the "Account verification: screen, choose Text message or More options (will reveal your Security questions option).

Select Next and a verification code will be texted to your phone.

Enter the verification code from the text and select Next.

If you have a Dual SIM with eSIM device, like the iPhone Xs, you might need the steps to switch between T-Mobile IDs. However, we recommend you link all your numbers to the same T-Mobile ID so you don’t have to switch back and forth.

If you're not on the log-in page, select MORE, then choose Logout.

Select Not [your name]?, enter your T-Mobile ID and password, then select Log in.

If you're running into problems with this app, check out our troubleshooting tips.