i. was. scammed , 10/13/2020

It hasn’t been very consistent since the first launch of this App. I have missed out on tons of coupons due to the register crashing while it’s trying to go through my coupons to take off. And half the time it doesn’t even take them off. I’m constantly having to go over my receipt right when the cashier hands it to me a I always have items scanning as wrong prices and I’m always over charged. I keep hoping this will get better but it hasn’t. I make sure all my coupons are downloaded at least a day before I use them so that’s not the reason for it. Just very aggravated and I was hoping the system would be fixed by now as there’s been more than ample time to do so. This happens to me in every single different dollar general store I’ve been in and all of the the cashiers express their frustrations about the register. I will continue to use these coupon and keeping watching my receipts even though I shouldn’t have to. I just feel like I’m getting ripped off constantly.

Thank you so much for your feedback! We really appreciate your input - we love hearing from our customers because it helps us improve your shopping experience. If you continue to have trouble redeeming offers please send us an email to DGDCP@dollargeneral.com or give us a call at 888-518-3446 so that our team can look into this for you. -Autumn

MsShelli320 , 02/24/2024

I love shopping in my local DG!! But using the DG app for coupons, digital coupons, and viewing the weekly ads is something to be desired. For an example: last night my in-store cart was full of bargains and necessities. But the app would not allow me to purchase anything that had a digital coupon to apply. The apps feature of adding the digital coupon was completely useless and stubborn. I had the store manager, 2 sales/registers clerk and between the 4 of us, we could not troubleshoot the issues. So, I told the manager that I would have to go back and try to figure it out on my WiFi. I asked if they could put my loaded down cart in the back room until the next day and I would get them whether I could get the apps cooperation. They of course deny me the option to do that. So now, I have lost some items, beings that there was only one of the items. I was disappointed by this action because I was a loyal customer. I believe in shopping local stores and shops in order to keep them thriving. Even if I need to go to a bigger town or city, and the DG store are located there. I still shop locally. In the case of where my local store is and they may be out of stock on some items, then I’ll make a mad dash to get them out of my preferred location. Thank you!!

Best regards
Shelli E.

AOBryant11 , 09/06/2023

App works as long as I’m at home under my Wi-Fi, but I don’t actually save that amount of money- and If I need to use it in the store, to bad so sad. It will not connect inside the store or even up the street. Believe me I’ve driven up the street to where I got 5 bars on Verizon 5G and it still won’t connect. Also your receipts are just impossible to understand and I don’t believe I actually got the money off on that item(s). It just shows so many cents off all the way down in various odd places. Indecipherable -Ive even tried to just total up all the savings and it still won’t come out to what coupons I had clicked and the app takes off. Please fix it so it clearly shows what and IF we are saving. For example the $5 off coupon on Sat- shouldn’t it clearly say - $5 off on $25 on that receipt? Inside it savings .96 saving .47 and store savings 2.47 etc -as I said indecipherable! And that doesn’t even total up to $5 - you see what I mean? Also wow Id love to look at and use my app in the store during shopping, but it’s just plain impossible- it won’t even connect inside the store. Wickenburg,AZ- on Tegner. Please Please fix this! I love to shop in your store but I have to go to the other stores bc I have to save money. I’ll change my review to 5 stars if and when guys do. Thanks -