"ACL's mystery shop program has provided us with invaluable insights into how our teams and stores are performing from our customer’s point of view."

Jersey Mike's Subs

Executive Assistant, Operations & Training

"ACL's shoppers are thorough and thoughtful, reports are quickly review-ready, and their reporting systems are robust & user-friendly. An amazing partner."

Jeremiah's Italian Ice

Director of Company Operations

"A Closer Look consistently delivers on every promise, following through on all of our requests with remarkable success."

Build-A-Bear

Chief Operating Officer

"ACL's mystery shopping solutions provide critical feedback to our sales teams, helping them grow as professionals."

Sunrise Senior Living

Senior Director, Sales & Business Development

"We've been extremely satisfied with ACL's stellar reporting metrics and the professionalism of the team for over a decade."

Regency Senior Living

Chief Operating Officer

"Very easy to work with. I recommend A Closer Look to anyone who needs thorough, detailed, swift mystery shops and competitive market analysis."

MBK Senior Living

Vice President

"The flexibility ACL offers in reports, trending, and analysis is unmatched. We appreciate the 20+ years of oustanding service. "

Hilton Management Services

Senior Vice President

"Due to ACL's wonderful mystery shop program, our company is consistently in the top 5% of all our brands. You are the best!"

Newport Hospitality

VP of Sales and Organizational Development

"Thanks to A Closer Look, we've been able to increase the occupancy and revenue of our communities and strenegthen the abilities of our team."

Integrated Senior Lifestyles

Corporate Director of Sales

"What a team. Professional, courteous, flexible, and willing to grow alongside us as the marketplace changes. A breath of fresh air."

Leisure Care

Senior Director of Sales

"ACL has brought our service to the next level. We'd recommend them to anyone looking to get real insights into their operations. "

Floor & Decor

Senior Manager of Customer Experience