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Digital Banking Instructions

时间:2025-11-25 05:06来源: 作者:admin 点击: 0 次
Accessing your account securely, at any time of the day or night, is at your fingertips with Anytime Digital Banking

Q: Will I receive email bill pay reminders?

A: Yes, if you have selected that option.

Q: Will Bill Pay remain a free service?

A: Yes.

Q: How many days does it take to send an average payment? How many days in advance do our members need to create payment?

A: When submitting a payment, the system will provide you with the sent date and delivered by date. Additionally, the member can decide what date works best for their schedule.

Q: If a check is mailed out to a payee and the check is lost, can I place a stop payment on the check? What is the fee?

A: The request must be made by contacting the Contact Center or by visiting a branch. There is a $30 fee.

Q: Will my existing reoccurring payments and/or reminders be set up?

A: Yes, as long as the payee is converting over. However, if your payment was setup based off of an e-bill, it will need to be reestablished.

Q: Will my bill payments/payees carry over?

A: Yes!

Q: Who can I contact if a payment is not received as scheduled?

A: Please reach out to the Contact Center 800.444.6327

Q: How much history will convert within the new Bill Pay platform?

A: Six months’ worth of history.

Q: Can payments be set up as electronic or do they all send out checks?

A: If the biller has an established relationship with Bill Pay, the payment will be sent electronically. If they do not have an established relationship, it will be sent out via check. When setting up the payee on bill pay, the system will advise you on how the payment will be sent. The bill pay system will also advise you on the delivery date of the item.

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